FAQs

Do you ship to my country?

I ship worldwide! Please check the shipping page for full details.

How long will my order take?

Your order will be printed to order and dispatched within 1-3 business days. You'll get a confirmation email once your order is safely on its way. 

When will my order get to me?

I can't guarantee shipping times due to COVID-19 related delays, but please check the shipping page for more details!

What are the prints printed on?

All designs are printed on 192gsm museum-grade thick and durable matte paper and can be purchased either unframed and rolled, or framed in the colour frame of your choice (dependant on size). Carefully wrapped, they are shipped to you either in sturdy cardboard tubes or securely wrapped flat boxes. I am minimising my use of plastic in the packaging and wrapping.

Do you offer framed prints?

I do! Framed prints can be purchased in either 8x10” / 20x25cm or 12x16” / 30x40cm sizes with a black or white frame. Please see here for more details on framing.

Do you offer refunds?

Unfortunately because each print is made to order, I do not offer refunds. However, I strive for 100% satisfaction and if you are unhappy with your print, please contact me at joanna@sayangfromsuyin.com 

Is there anywhere I can see your prints in person?

Yes! A selection of my Singapore prints are available at TheAC in Joo Chiat and The Palm Press at Tanglin Mall.

How can I contact you?

For any enquiries please email joanna@sayangfromsuyin.com